Feef here.
So finally after nearly 3 months of being mothballed as a business, Elsa’s Hockey is back! This is an update of what has been happening, service updates, new additions and going forward in this uncertain time.
Firstly, you might not have noticed that the business has been almost at standstill for 3 months, not just because of issues with supply under the current situation but mainly as I was moving! This has been an issue for so many businesses in these uncertain times and I don’t believe we will ever see the ‘norm’ looking like it was before after all this is over.
Packing up to go was a huge job and something that was a massive undertaking as was not just packing, but a major declutter was needed as as I had years of stuff hoarded and I really wanted to start off the journey with a streamlined approach. Even the big board you will have seen in many of my FB live backgrounds will have a new home.
Once finally moved, I have had to take time to set all my work station up, which took some time but its nice not to have my work desk crammed into a tiny space like before. Also what you might not know but I was running everything without Broadband for over 6 months so you can imagine in this age things can be a struggle at times without it running which can only be an online business at this time. It took a while but now I am in a much better place.
Elsa’s Hockey has suffered badly through the Covid crisis but also this has been also due to factors such as, suppliers closing, suppliers slowing down supply and issues and delays with postal services. However I hold my hands up and while all these are a factor I have went into myself and didn’t take enough responsibility to make things work better for the business and I feel the only positive thing in this time I was able to do was to secure the Fischer Hockey partnership. Anyone who knows me knows I will always be harsh on myself when it comes to things as I know I can do better, but I have always fought back from every set back and now is no different.
The Fischer Hockey partnership starts this month and I am very excited to get started as the products are extremely good value especially their sticks, both Player and Goalie. If you would like a copy of the 2020/21 catalogue just drop me a message and I will send the digital copy over for you to look at.
Due to issues started above Elsa’s Hockey moving forward will have an improved communication on timings of items as well as now the postal services will be signed for, so tracking can be observed and tracking numbers issued once item is posted. Items have always been sent 1st class standard but now I feel it is important to change this in light of issues at my and also the Post Office end. Any refunds given for items not arriving will be actioned same day as either the Customer requests or I have communicated that I am unable to supply the said item or order. Also there will be a huge improvement in communication as now with being fully set up with multiple communication streams that can drop in with now having Broadband this will make things a lot easier. I am also taking on a Part Time worker to help with my load so I can concentrate and focus and have someone working with me to keep everyone happy with the service they receive from Elsa’s Hockey.
Before Lockdown started as I was really pushing Elsa’s Hockey forward at the time and it all came to a halt, or so I thought. Ill be honest I let myself get too much in to my head and looked at the problems rather than the solutions. I have worked through this and Ill be honest the move has made a huge difference to my focus and drive.
Hockey is not in the Ice Rinks right now but we can all still do things to keep Hockey alive and also keep connected to our Team Mates and Hockey Buddies until the day we can all be at the rink together.
I hope you can see that its all go and all positive here at the new Elsa’s Hockey HQ. From here I will be launching some new products and designs as well as working with Partners to get you the best in Hockey value.
I cannot thank Everyone who continues to support Elsa’s Hockey and myself, in business and in Friendship.
Heres to getting back to the rink soon, together and safely.
Much Love Feef x